Refunds will be refused for items returned without an original receipt.įinally, please note that you will be responsible for all transport/courier costs when returning an item to us.Ĭusack Lighting, Unit 2A, Crystal Business Park, Dublin Rd, Cavan, H12 NA03 If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 working-day period, we can refund you in full by the original payment method, or offer you an exchange, or offer you store credit to the same value. If you purchased your item in-store, you have 14 working days from your purchase/date of receipt to return the item to us once it is in its original packaging, undamaged and hasn’t been fitted in order to receive an exchange or refund. Below is everything you need to know in regard to our returns and exchange policy For any reason you are not, please let us know by contacting us via email at and we will do everything we can to help solve the given issue. We hope you’re happy with your Cusack Lighting purchase. Free Click & Collect from our showroom in Cavan. Delivery rates for Worldwide shipping may vary due to weight and location. If your location is outside of Ireland and the UK, please contact us to place an order for you. Shipping is Free within Ireland on orders over €100 Claims for unwanted or damaged goods cannot be accepted outside this period. We advise our customers to check all items immediately after receiving delivery. To report any damages, please do so within 24 hours from receipt of goods. The items must be unused and in original packaging. You have 14 working days from receipt of goods to request a return on any items from your order. Failure to do so may affect any warranty claims you make thereafter. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as ‘Unchecked’. Always check your item before signing, particularly if the package does not appear to be in good condition. ![]() Upon receipt of your order, you will be asked to sign for the goods received in good condition. You will receive an email when your order has been dispatched, which will provide an expected delivery date. We will always do our best to deliver our items on time and keep in touch with the customer regarding their delivery. Click & Collect is available from our showroom in Cavan on request. ![]() In the event that items are out of stock with our suppliers, and we cannot fulfil all your items at the time of purchase we will contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer us to process a refund. For special order items, the lead time will be longer and our sales team can liaise with you directly to advise. Depending on stock availability delivery time varies from 7-10 working days to 2-3 weeks.
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